LANBear
Start free trial

Customer Guide

Everything from Start to Logout.

For anyone sitting down at a machine: logging in, starting a session, ordering food, and closing out, whichever way your center has it set up.

Chapter 7

When something goes wrong

"This machine is offline"

The machine itself has lost connection to the center. Find staff, this isn't something a retry fixes from your side.

"Connection error. Please try again."

A one-off network hiccup, on login, ordering, or logging out. Just try the same action again.

"Please see staff to start a session"

Nothing is enabled on this machine right now, self-service and free play are both off. Staff needs to start it for you.

Forgot your password

On the Sign In screen, look for a reset option, or just ask staff. They can also set you a new password directly from their side.

Note

A ticket that says "already been used or has expired" means exactly that, a ticket code only ever works once, and only within its time window. You'll need a new one from staff.

Anything not covered here, wrong charge, a game that won't launch, a machine acting up mid-session, is always a "go find staff" situation. Nothing about this screen is something you're expected to fix yourself.

Your Account tab