Customer Guide

Everything from Start to Logout.

For anyone sitting down at a machine: logging in, starting a session, ordering food, and closing out, whichever way your center has it set up.

Chapter 4

The session screen

Once you're playing, the top bar stays put no matter which tab you're on: your name, tier, and session type on the left, a running timer in the middle, and your wallet balance on the right.

Three tabs sit just below it:

  • Games: your library, search and filter included.
  • Order: food and drink, covered next chapter.
  • Account: balance, tab, and logging out.

Note

A staff-started session with nobody attached to it locks Order and Account entirely, no tabs to switch to, just Games. See Chapter 1 for when that happens.

If you see SESSION PAUSED across the screen, staff paused it from their side, or you tapped Logout on a billed-by-time (postpaid) session. That second case is worth knowing: the button in the top-right corner says Logout, but on a postpaid session it doesn't end anything, it stops the clock and lets staff know you're ready to settle up and leave. Someone will be over.